Concerned with user privacy?
Privacy is as important as great user experience for most of today’s digital consumers, so it should be something that you keep in mind as well when using session recording tools online.
Session recording is supposed to track user actions on a page, focusing more on the actions and less on the user.
In Crazy Egg and Hotjar, text field inputs are automatically masked to avoid capturing sensitive personal information, especially on pages with forms.
You also have the option to manually mask certain elements in your pages through the settings to further block any personal data from being recorded.
(1902 Software’s contact form, with text fields automatically masked in a Crazy Egg session recording)
And don’t forget to update your own website’s privacy notice as well and explain how you collect data on your visitors’ browsing behavior.