Regardless of the size of the team, each project is carefully overseen by a project manager who collaborates directly with clients.
Customers do not directly communicate with developers for a few crucial reasons. First, when programmers are disturbed in their work, their flow of thought gets broken and it takes time to get them back into a complex plane of thought. Second, developers dealing directly with a non-technical customer can lead to misunderstandings because developers will assume that the customer understands the technical aspects, while the customer will assume that programmers understand the business aspect of the project.
Our solution is to have a project manager between the customer and the programmer. This ensures a dedicated person who oversees the flow of the entire project, minimizing misunderstandings while leaving programmers to do what they’re good at: writing code.