UI/UX review that finds what's hurting your conversions

Our website usability testing produces a detailed report documenting every issue found, categorized by severity and impact; clear, prioritized fix recommendations; validation on real desktop browsers, tablets, and iOS and Android devices; and an optional walkthrough meeting with your team or developers. The review is available standalone or combined with our code review, technical audit, and SEO/AEO/GEO and speed audit; see the Software Review page.

Our usability testing services start from a simple premise: most conversion problems aren't mysterious; they're functional. Forms that fail on mobile, checkout flows that confuse, navigation that hides critical information, search that doesn't work. We find them systematically: functionality testing of every button, form, link, and interactive element; user-flow simulation of real journeys (account creation, checkout, search); drop-off identification using your analytics, heatmaps, and session recordings where available; and verification against UX standards built from research and decades of projects.

Websites and webshops: standard pages, including homepage, about, contact, legal, content pages, and special functionality like calculators or configurators. For ecommerce, we also test five representative category pages, five product pages, the cart, and the full checkout flow. Across all of these, we test the functional elements: navigation and mega menus, account signup and login, on-site search, cart operations, conversion forms, sorting and filtering, product information display, discount codes, and checkout validation, among others.

Mobile apps: all major sections and screens on iOS and Android across OS versions, covering navigation patterns, touch targets and gestures, form usability with mobile keyboards, loading states, and feedback, offline behavior and error states, and platform-consistency against iOS and Android guidelines.

Finding problems is only useful if you know what to fix first. Each issue gets an impact score (how badly it hurts experience and conversion), a frequency assessment (all users or an edge case), and a fix-complexity note, so quick wins stand apart from bigger jobs. When you share analytics or session recordings, we validate findings against real user behavior, so priorities reflect what actually causes abandonment.

Design is subjective, but it isn't arbitrary. On request we include an objective design evaluation: visual hierarchy, color contrast and accessibility, typography and readability, content density, and call-to-action clarity. The feedback targets functional design problems, the ones that confuse users or reduce trust, not personal aesthetic preference.

You receive the full report (issues, severities, recommendations, screenshots where relevant), an optional consultation meeting, and complete freedom in what happens next: your own developers, another agency, or us. The review runs as a fixed-price task, approved by you before work begins; most website reviews take one to two weeks, larger webshops and apps somewhat longer, with the timeline given together with the price.