UI/UX review that finds what's hurting your conversions
What you get from a UI/UX review
Our website usability testing gives you a clear record of what is getting in users' way and what to do next.
- A detailed report documenting every issue found, categorized by severity and impact
- Clear, prioritized fix recommendations
- Validation on real desktop browsers, tablets, and iOS and Android devices
- An optional walkthrough meeting with your team or developers
The review is available standalone or combined with our code review, technical audit, and SEO/AEO/GEO and speed audit; see the Software Review page.
Why usability testing matters for conversion
Our usability testing services start from a simple premise: most conversion problems aren't mysterious; they're functional. Forms fail on mobile, checkout flows confuse users, navigation hides critical information, and search doesn't work.
We find these systematically through:
- Functionality testing of every button, form, link, and interactive element
- User-flow simulation of real journeys, including account creation, checkout, and search
- Drop-off identification using your analytics, heatmaps, and session recordings where available
- Verification against UX standards built from research and decades of projects
What we test
Websites and webshops
- Standard-page coverage: the homepage, about, contact, legal, and content pages, plus special functionality such as calculators or configurators
- Ecommerce samples and checkout: five representative category pages, five product pages, the cart, and the full checkout flow
- Functional elements: across all of these, we test navigation and mega menus, account signup and login, on-site search, cart operations, conversion forms, sorting and filtering, product information display, discount codes, and checkout validation, among others
Mobile apps
We test all major sections and screens on iOS and Android across OS versions, covering:
- Navigation patterns
- Touch targets and gestures
- Form usability with mobile keyboards
- Loading states and feedback
- Offline behavior and error states
- Platform consistency against iOS and Android guidelines
How issues are prioritized
Finding problems is only useful if you know what to fix first. Each issue gets an impact score (how badly it hurts experience and conversion), a frequency assessment (all users or an edge case), and a fix-complexity note, so quick wins stand apart from bigger jobs. When you share analytics or session recordings, we validate findings against real user behavior, so priorities reflect what actually causes abandonment.
Design review, without the taste debate
Design is subjective, but it isn't arbitrary. On request we include an objective design evaluation: visual hierarchy, color contrast and accessibility, typography and readability, content density, and call-to-action clarity. The feedback targets functional design problems, the ones that confuse users or reduce trust, not personal aesthetic preference.
After the review
You receive the full report (issues, severities, recommendations, screenshots where relevant), an optional consultation meeting, and complete freedom in what happens next: your own developers, another agency, or us. The review runs as a Fixed Price Project, approved before work begins. Most website reviews take one to two weeks; larger webshops and apps take longer, with the timeline given with the price.
How we use AI
AI agents assist with checking and documentation. Experienced QA testers review, test, and verify every finding before release, and 1902 Software remains responsible for the report.
Free, no-commitment
Commonly asked questions
Do you fix what you find?
The review is diagnosis with prioritized recommendations; implementation is separate and your choice.
How is this different from analytics and heatmaps?
Data shows where users drop off; hands-on testing shows why. We use your site or app like a real user, across devices and browsers, and validate against your data where you share it.
How many pages do you test?
Standard pages plus, for ecommerce, five category pages, five product pages, and the full checkout flow. Unique functionality beyond that is scoped separately so coverage stays honest.
What do you need from us?
The live or staging URL, credentials where testing requires login, TestFlight or Play Console access for apps, and optionally your analytics and recordings for validation.
How long does a review take?
Most website reviews take one to two weeks; larger webshops and apps somewhat longer, with the timeline given together with the fixed price.
Do you test on real devices?
Yes: real desktop browsers, tablets, and iOS and Android phones across OS versions, not just emulators.