On-demand support service – quick fixes for your website, ecommerce store, or app

We provide on-demand website troubleshooting and ecommerce support across a wide range of platforms and technologies. Whether it’s a small bug fix, urgent troubleshooting, or minor updates, our experienced developers quickly handle Magento, WordPress, WooCommerce, Shopify, Umbraco, PHP, .NET, and custom app issues.

Below is an overview of our available on-demand website and ecommerce support services:

• Website troubleshooting and downtime fixes – Addressing cases where the website is completely down due to server, database, or application errors.
• Fatal error fixes – Resolving critical backend errors that prevent website or app functionality.
• Performance optimizations (minor adjustments, not major upgrades)
• General bug fixing
• Broken checkout process – Resolving issues where customers are unable to complete purchases (e.g., checkout page errors, cart not loading, payment gateway failures).
• Payment gateway issues
• Installation of security fixes
• Submission form errors – Fixing issues with contact forms, newsletter signups, or any user input forms that are failing.
• Login issues – Fixing problems where users or admins cannot log into the website or app.
• Broken links or missing pages – Addressing critical missing pages or broken internal links affecting user experience.

We've supported countless existing websites and CMS systems, and provided ecommerce support over the years, so you can trust that we have the know-how to zoom right in and resolve your issues.

Please note:
- For critical updates, we recommend testing changes on a staging environment before deploying to your live site, ensuring minimal risk and maximum stability.
- Tasks involving major platform upgrades, extensive migrations, or deep performance optimizations are excluded from this service and may require a separate engagement.

Choosing 1902 Software’s on-demand website and ecommerce support gives you several key advantages that set us apart from a typical freelance quick fix or trying to do it yourself. Here’s what you gain by using our service:

• Fast turnaround: Small tasks completed within 24–48 hours, ensuring minimal downtime and quick resolution.
• AI-driven estimates: We leverage AI to analyze your task and provide an accurate time and cost estimate based on past projects and our 26+ years of experience.
• Experienced team (since 1998): Our company has delivered over 1,300 projects globally since 1998 and our certified developers have likely solved similar website troubleshooting problems before.
• Proven customer satisfaction: We have a 4.9 out of 5 rating in Google Reviews, and clients praise our fast, high-quality work, willingness to assist, and professional communication.
• For simple jobs (up to a maximum of 8 hours), we provide a fixed-price quote upfront, ensuring full transparency with no hidden costs (subject to our on-demand-service terms and conditions). If the task requires more than 8 hours, we'll discuss how to proceed before starting any work.

Depending on your needs, you may use our on-demand website and ecommerce support as a one-off solution, or you might decide to become a regular customer for ongoing support. We cater to both, and it’s useful to understand the difference:

One-time customers

One-time customers are clients who need a specific issue or task fixed. Submit your job, approve the fixed-price quote (subject to our on-demand service terms and conditions), and we deliver the solution. There are no further commitments after the task is completed.

Regular customers (ongoing support) 

Customers with monthly requirements exceeding eight hours of work per month are considered regular customers. For these customers, we have a different engagement setup which includes assigning a dedicated project manager and one or more dedicated developers, testers etc.

Which category are you?

If you only need help with a one-time issue, then the one-time support option may be the most convenient and cost-effective choice for you. If you find that you need frequent support, becoming a regular customer can save you time and result in more consistent work.

There’s no pressure to become a regular customer – it's entirely up to you and your needs. 1902 Software is here to support you as a one-time or long-term partner.

To know more about pricing and our terms, please visit on-demand support services - how it works.

Don't let technical issues slow you down. Submit a support request form and our team will provide a quote and turnaround time. Contact us today for fast and reliable website troubleshooting and support for your website, e-commerce store, or app!