View prices

On-demand support service – quick fixes for your website, ecommerce store, or app

When you need fast, reliable fixes for your website, ecommerce store, or app, our on-demand support service provides a hassle-free solution—no long-term contracts or formal agreements required. We offer complete flexibility, allowing you to come and go as needed, even for tasks that take only a few hours.

Platforms we support

We provide on-demand website troubleshooting and ecommerce support across a wide range of platforms and technologies.

Ecommerce platforms

  • Magento
  • WooCommerce
  • Shopify

CMS and Development Frameworks

  • WordPress
  • Umbraco
  • PHP-based web applications
  • .NET applications
  • Custom-built systems

On-demand support services we provide

  • Website troubleshooting and downtime fixes – Addressing cases where the website is completely down due to server, database, or application errors.
  • Fatal error fixes – Resolving critical backend errors that prevent website or app functionality.
  • Performance optimizations (minor adjustments, not major upgrades)
  • General bug fixing
  • Broken checkout process – Resolving issues where customers are unable to complete purchases (e.g., checkout page errors, cart not loading, payment gateway failures).
  • Installation of security fixes
  • Submission form errors – Fixing issues with contact forms, newsletter signups, or any user input forms that are failing.
  • Login issues – Fixing problems where users or admins cannot log into the website or app.
  • Broken links or missing pages – Addressing critical missing pages or broken internal links affecting user experience.

With thousands of projects delivered, our certified developers have likely resolved similar website troubleshooting challenges before.

Important notes:

  • We recommend testing changes on staging environments before deploying to live sites
  • Major platform upgrades, extensive migrations, or deep performance overhauls require separate engagements

Why choose our website maintenance services

Fast turnaround

Small tasks completed within 24-48 hours, minimizing downtime and business disruption.

AI-driven estimates

We leverage AI trained on decades of project data to provide accurate time and cost estimates upfront.

Proven experience

  • In business since 1998
  • Over thousands of projects delivered globally
  • Active clients across Europe, Australia, New Zealand, and beyond
  • 4.9 out of 5 rating on Google Reviews

Transparent pricing

For jobs up to 8 hours, we provide fixed-price quotes with no hidden costs (subject to our on-demand service terms and conditions). Tasks requiring more than 8 hours are discussed before work begins.

Real expertise

Clients consistently praise our fast delivery, high-quality work, professional communication, and willingness to help with complex issues.

One-time vs. ongoing support

One-time customers

Need a specific issue fixed? Submit your request, approve the fixed-price quote, and we deliver the solution. No further commitments after the task is completed.

Best for: Emergency fixes, isolated technical problems, occasional maintenance needs, or projects under 8 hours.

Regular customers

Monthly requirements exceeding eight hours qualify for a regular engagement structure, which includes a dedicated project manager and assigned development team for consistent support.

Best for: Recurring maintenance needs, evolving platforms requiring regular updates, or businesses needing reliable technical partnership.

Which category are you?

For one-time issues, our on-demand option provides the most straightforward solution—submit, approve, and we deliver.

If you find yourself needing more regular maintenance, our support service offers access to dedicated teams who become deeply familiar with your systems over time. Learn more about it here.

There's no pressure to commit to regular engagement—we adapt to your needs, whether that's a single fix or long-term partnership.

How it works

  1. Submit your request — describe the issue or task
  2. Receive quote — we provide fixed pricing and estimated turnaround time
  3. Approve and we deliver — work begins upon approval
  4. Testing and deployment — changes tested before going live

Get your website fixed today

Don’t let technical issues slow your business. Our website support services team is ready to provide fast, professional fixes for your website, ecommerce store, or custom application.

Submit a support request and receive your quote within hours.

Submit Support Request

Client feedback and experience

Clients appreciate how our structured process makes projects move smoothly from idea to delivery.

"1902 provides fantastic maintenance of our app setup.
Deliveries are made on time, and there is always quick feedback on inquiries and proactive resolution of problems. Excellent customer experience and always value for money. Thx John." (Translated from Danish)

Peter Munk Schade
Net-nurse
https://app.net-nurse.dk/

"We have been customers for a few years and are super happy with their work. When we started, of course, we were apprehensive, putting the tasks on the other side of the earth. But all our worries have actually been put to shame as we have only experienced benefits fr om moving it out. Before our change, we were with a couple of Danish developers wh ere the price was high and the service low. Our experiences at 1902 are the complete opposite. After collaborating with 1902 for a season, we have chosen to convert to Magento 2 solution, which is a larger project. It was resolved on time and at the agreed price. And we felt pressured and in good hands throughout the project. We experience a very large advantage in the time difference. If we have something to adjust, we put a task in the course of a normal working day, when we start the next day, the task is usually solved and ready for testing, if not it has at least begun. We highly recommend that you contact Peter and hear about the opportunities they offer. Trævarefabrikernes UDSALG Henrik Lange" (Translated from Danish) 

Henrik Lange
https://www.traevarer.dk/

"We have used 1902 Software for our new website and we are very pleased with the result. 1902 Software has provided great service and support throughout, and we will certainly use them for future projects." (Translated from Danish)

Henriette Lippert Andersen
inMobile
https://www.inmobile.dk/

"We engaged 1902 software to help us upgrade our aging site earlier this year. Through research we chose the Umbraco CMS and 1902 happen to be experts developing Umbraco sites. The speed and quality of their work has been nothing short of amazing. A quick email from our end can result in a feature up and running within the day, and no question has gone unanswered. Our assigned account manager is always available and able to get us answers quickly.

Would not hesitate to recommend 1902 software to other businesses looking at developing new websites."

Brenton Sambell
Royal Adelaide Show
https://www.theshow.com.au

"We have worked with 1902 for approx. 10 months on our new website dispuk.dk, and I would highly recommend them. I have had Ryan as the technical project manager throughout the process and it has been a pleasure. We had a reasonably clear requirements specification, but in the process you often find that new requirements and wishes arise. Ryan and his staff have been tremendously good at getting this done very quickly. I was a little skeptical at first about the time difference and my English has not always been the best. But it has gone very painlessly. If there has been any doubt, we have held online meetings and shown each other's screens, thus creating understanding. I can highly recommend 1902 to others, and I look forward to expanding new and smart features for our website in collaboration with Ryan."

Dispuk
https://www.dispuk.dk/
Related pages
Let’s build smarter solutions together

Book a consultation to explore how AI and 1902 Software can transform your next ecommerce project — faster, smarter, and more cost-efficiently.

drag it here (Maximum file size is 1GB)
or
Choose a file
Only PDF and Word files are accepted.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Create your account