This page explains how our support setup works and how easy it is to work with 1902 Software for the day-to-day support of your webshop or website. Get day-to-day support and maintenance for your webshop or website Many companies find that the service level usually falls after a new webshop or website project is completed—emails, chats, text messages, and phone calls get unanswered, and small support tasks take longer and longer to get done. There is nothing more frustrating than having to wait a week for just an answer and then two more weeks to develop a small change which normally should have taken only a few hours. After a webshop or a website is finished, the company that did the development usually moves on to the next big project. Small support or maintenance tasks are then pushed aside and are often put at the bottom of the priority list. At 1902 Software, we treat day-to-day support as a separate service arm on its own. While we take on big development projects that we build from scratch, we are also just as happy to take care of your webshop or website’s daily support and maintenance. Our support setup is designed for companies that may have already tried these ‘usual’ options without success: Tried contracting with a freelance programmer; Hired a "cheap” offshore developer; Paid a huge amount for a local software company; Hired an in-house programmer who suddenly quit; or Tried to use a proprietary system and found out how difficult and expensive it is to develop custom solutions for it (Read: Open Source vs Proprietary CMS). Our support setup With 1902 Software, you work with both a technical and a design project manager who will oversee our in-house resources. You will be working with them instead of directly communicating with the programmers and designers as based on our experience, the latter often leads to misunderstandings. With our setup, you can come and go with tasks as needed. There is no minimum purchase; even if your task only takes as short as 30 minutes, we’ll be happy to do it. Our setup works on a first come, first served basis except for certain situations where your company may lose money if the task is not solved right away (for example, when the checkout on your webshop is not functioning). For these cases, we respond to the task immediately even if it’s outside our normal working hours—keep in mind, though, that the response time might be a little longer than when we are actually in the office. Larger tasks If you have bigger tasks—let’s say you want to upgrade your webshop from Magento 1 to Magento 2—then it’s obvious that this will take longer than a one-day job. It is therefore important to inform us as much as possible about major tasks so we can plan them accordingly. Getting started We usually start by reviewing your existing system. This consists of taking a look at how the system was ‘put together’, so if we see something that we think was not done properly, we can inform you about it before our collaboration starts. It’s very easy to find fault in other people’s work and many even love to do it; but when we review your system, you can be assured that we will not simply come up with a long list of errors unless they are serious. Our goal is not to criticize the original developer of your system, but rather to alert or warn you of any shortcomings in the system before you continue with us as your IT supplier. In addition to this review, we also conduct an interview with you to find out more details about your expectations and to better facilitate our partnership. The end goal of every collaboration we make with our clients is providing you the results you want, in the way you want it. Read more about how to start a project with us or fill up the contact form below and we’ll get in touch within 24 hours. If you can’t wait, feel free to call +63-2-550-1902 to have a non-binding conversation with Peter right away. Related Pages Getting started Project manager Development process Special software development System upgrade Project management Outsourcing Is your project stalled?