Ongoing support and development with a fixed price for every task
- Fixed-price per support task
- Every task priced and approved before work begins
- Pay only for tasks you green-light, no minimum monthly fee
- Danish software company since 1998
- Maintenance, updates, fixes, integrations, and new features
Ad hoc support
Many companies find that service quality drops after a software project goes live. Emails go unanswered, chat messages sit unread, phone calls get ignored. Small support tasks that should take hours stretch into days or weeks.
The developer who built your system has usually moved on to the next big project. Your maintenance requests get pushed to the bottom of the priority list, treated as interruptions rather than real work.
At 1902 Software, we treat ad hoc support as a dedicated service, not an afterthought. While we take on large development projects that we build from scratch, we’re equally committed to maintaining your system’s day-to-day operations—regardless of whether we originally developed it, or another company did.
Our support setup
We offer ad hoc support to old and new clients alike. We often continue maintaining systems we originally developed, but we also regularly take over maintenance from other developers.
Post-project support
After your project goes live, the same project manager and development team who built your system continue handling ad hoc support and maintenance. They already know your codebase, business logic, and technical decisions inside and out—no knowledge transfer needed, no ramp-up time wasted.
This setup lets you create new features and improve your website, webshop, or app without hiring a new team and spending time and money training them on your system.
Taking over maintenance of existing systems
Before entering into any support arrangement with us, we conduct a thorough review of your system. This review typically takes two days from when we receive access to when we present our findings. We examine:
Code quality
How the system was built, what coding standards were followed, whether the codebase is maintainable
System structure
Whether changes were made to the core CMS or base system, how customizations are organized, what dependencies exist
Performance
Loading speed, database efficiency, server response times, optimization opportunities
Third-party modules
Which plugins or extensions are installed, whether they're all necessary, whether they're updated and secure
Technical SEO
On-page SEO configuration, crawlability, indexation issues, structured data implementation
Server setup
Hosting configuration, security measures, backup systems, deployment processes
How we work together
Your project manager
You'll be assigned a dedicated project manager who understands your platform and familiarizes themselves with your setup before we begin working for you. In addition to solving technical tasks, we share our knowledge and experience with you. You'll often speak directly with your technical project manager through Microsoft Teams when reviewing and scoping tasks.
Task submission and tracking
We use a project management system where you enter tasks and where all communication takes place. This provides full documentation of what's been agreed upon. You can follow task progress through the system's scrum board.
Project scoping before work begins
We scope every project in detail upfront. You receive a fixed-price quote covering the full scope of work, broken down by task and phase, before any development starts.
Response time
We usually respond within 30-90 minutes during normal business hours, which are 08:00-19:00 Philippine Time (GMT+8). Small maintenance tasks and bug fixes typically get completed within 24 hours for clients. Major feature additions take longer, but routine support moves quickly.
What we maintain and the tasks we handle
Platform-specific work:
WordPress
Theme customization, plugin updates, security patches, performance optimization, content migration, database cleanup
Magento
Checkout modifications, payment gateway integration, inventory sync, extension updates, overall website maintenance
Umbraco
Content type changes, workflow adjustments, template modifications, API integrations, version upgrades
Custom systems
We also maintain custom PHP applications, .NET systems, and hybrid architectures that combine multiple platforms. If your system runs on web technologies, we likely have experience maintaining similar setups.
Types of tasks we handle:
We solve many different tasks through our support arrangements—including development and customization of websites and webshops, UI/UX optimization, programming of plugins and modules, speed optimization, integration development, backend development, update installation and configuration of third-party plugins and modules, technical SEO, setup and configuration of servers, and configuration of various Google tools such as Google Tag Manager.
We’re also happy to take over and continue development of mobile apps—both the app itself as well as the underlying backend system.
Support outside working hours
Your project manager is available Monday through Friday, 08:00-19:00 Philippine time (GMT+8).
However, there are cases when you need urgent help outside our working hours. We support after-hours requests if the issue affects business operations—a checkout that stops working, a non-responsive server, database failures that halt operations. Between 19:00 and 23:00 Philippine time, existing customers can contact us through our support email. Between 23:00 and 06:00, we do not provide support unless we have a specific agreement to this effect (for example, during website or webshop launches).
When requesting support outside working hours:
- Send an email to support@1902.software — This is the only email monitored outside working hours. Don’t email your project manager or other 1902 Software contacts directly.
- Always include your mobile phone number so we can reach you.
- We forward your email to either your project manager or, if they’re unavailable, another project manager who can resolve the issue.
Non-critical tasks submitted after hours are resolved first-come, first-served on the working day following the support request.
Why businesses choose 1902 Software for ongoing website maintenance
Decades of building and maintaining systems
We've supported websites, ecommerce platforms, and custom applications long enough to witness CMS evolutions, platform migrations, and architectural decisions play out across decades of production use.
Active maintenance relationships globally
Our support team currently maintains systems for clients across Europe, Australia, New Zealand, and beyond. We're not describing what we used to do—we're doing this work today, this week, for businesses counting on uptime and functionality.
Internal team
Every developer, project manager, and QA specialist handling your maintenance works directly for 1902 Software. You get consistent quality, institutional memory, and accountability without coordination across multiple vendors.
AI-accelerated development and testing
We use AI tools to speed up repetitive maintenance tasks—generating test cases, catching potential bugs before deployment, analyzing performance bottlenecks. This means faster turnaround without sacrificing quality or introducing technical debt.
Let's discuss your maintenance needs
Whether you need ongoing maintenance for a WordPress site, support for a Magento ecommerce platform, updates for an Umbraco application, or reliable maintenance for custom software, mobile app, and web applications—let’s talk about how we can provide consistent, knowledgeable support.
Already working with another developer but experiencing slow response times, inconsistent quality, or communication gaps? We handle system takeovers regularly and can evaluate your setup within days of access.
Free, no-commitment
Read more of our clients' reviews on Google.
"Our collaboration with 1902 Software has been nothing short of excellent. Their team has shown incredible dedication and expertise, which clearly shines through in their work. At 1902 Software, they don't just aim to meet expectations; they strive to exceed them. Every phase of our project has been handled with meticulous care and a detail-oriented approach, leading to results that have truly had a positive impact on our business. They are not just a supplier; they are a partner who genuinely cares about and invests in our success. It is rare to see a company deliver such high-quality service with such a personal touch. No matter the challenges of the project, 1902 Software always has a solution ready, ensuring that everything is delivered on time and within budget. We look forward to continuing our collaboration with 1902 Software and highly recommend them to anyone seeking a reliable, competent, and committed software development partner."
"I have had the pleasure of working with 1902 Software for over 15 years, predominantly with Ryan's exceptional team. From the very beginning, their commitment to providing swift, high-quality solutions has been remarkable. Their readiness to assist and the consistently excellent results they deliver come at a value that is truly beneficial, making them an invaluable partner. Thank you!"
"I have had an incredible experience with 1902 Software! The team is highly professional, responsive, and dedicated to delivering solutions that precisely meet my needs. The communication has been excellent from start to finish, making the entire process smooth and efficient. I am impressed by their technical expertise and ability to handle even the most complex tasks with exceptional precision. I would undoubtedly recommend 1902 Software to anyone looking for reliable and high-quality software solutions."
Hi, my name is Philip Hobbs. I own naturligeprodukter.dk. I got 1902 Software to do my skin analysis programming and I just like to recommend them to you. They did a really good job. They’re very professional at what they do, and all the work was done without a fuss. The project was led very strategically with a very organized team—good prices and I can’t recommend them hard enough. I would definitely choose them to do my jobs again in the future. So, if you’re thinking about having someone to do your programming or design (they actually did this work for me, too, which I’m very happy for) then I suggest you take a look at them and try them for yourself—because 1902, they did a really good job.
"When I took over the lithographic studio Hostrup-Pedersen & Johansen 3 years ago, I was faced with having to rebrand the entire company's identity and profile, while still sticking to its traditions, and challenged with the sensitive part of working with art and artists. The company's website was the last thing I addressed in this process, because I thought it was complicated to make my first website, and also because I had several unfortunate attempts to start with. It has been an amazing experience to make the company's website along with Peter Skouhus who, with exceptional professionalism, constantly helped me and at the same time managed the process of developing the page in an easy and painless way. I can only give Peter Skouhus and 1902 my warmest recommendations."
"Spis-online.dk selected 1902 software to perform programming and the development of the idea we've had for several years: a portal where every pizzeria has its own very user-friendly interface in which users can order fast food in a very easy way. It is all in our CMS system. We chose to outsource the job, despite the fact that the first project we had outsourced to Bulgaria through Jutland went down the drain due to failure in many parts of the communication and bad project management. The new project was created in close collaboration with Peter who pointed out to us that for the project to succeed and for the estimate to be kept, it was important that we consistently stay within the original description and not make too many additions and changes along the way. It has been a pleasure working with 1902 Software team who is always fresh and welcoming. There have only been a few misunderstandings, mostly due to lack of precision in our English. With the time difference in the Philippines, we sent tasks and changes in the evening, and the next morning, they were done. Spis-online.dk is live and running. Well done 1902 Software."
"We are a small software company based in Denmark and needed a simple app for both iOS and Android. We contacted Software 1902 because of their very competive pricing and because of CEO Peter Skouhus roots in Denmark. We had our first Skype-meeting with Peter and project manager Jerome in September 2018 where we explained what we wanted. A couple of weeks later the specifications were ready with a price estimate. Software1902 operate with hourly rates and no fixed pricing, so good estimates were very important. The solution would be developed using the cross platform .NET MAUI (Xamarin) Forms and the source code given to us at the end of the project. We would be part of beta test team and receive weekly updates from Jerome and Software 1902 would handle publishing to AppStore and Play Store. In addition to the project manager 2 senior developers and a creative director were assigned the project. The project went very well and within the time and price estimates given initially. The team were extremely profesional, highly skilled and very service minded. The sourcecode looks very well structured/organized and easily manageable. Throughout the project our primary contact was Jerome but we were also able to communicate directly with developers using an online communication tool. This worked very well to keep miscommunication low. We already have projects in the pipeline that we want Software 1902 to help us with. We highly recommend this company for your next software developement project." Update — May 22, 2026: As of May 22, 2026, 1902 Software has moved to a fixed-price model for standard development tasks. See how fixed-price development works
"We started using 1902 Software in 2017 and the team is exceptionally professional and have also been very suggestive in nsolvig issues and generakly very knowledgable crew."
"We have used 1902 Software several times, and have been very satisfied. They get the best recommendations from here."
"We have worked with 1902 for approx. 10 months on our new website dispuk.dk, and I would highly recommend them. I have had Ryan as the technical project manager throughout the process and it has been a pleasure. We had a reasonably clear requirements specification, but in the process you often find that new requirements and wishes arise. Ryan and his staff have been tremendously good at getting this done very quickly. I was a little skeptical at first about the time difference and my English has not always been the best. But it has gone very painlessly. If there has been any doubt, we have held online meetings and shown each other's screens, thus creating understanding. I can highly recommend 1902 to others, and I look forward to expanding new and smart features for our website in collaboration with Ryan."
"Always good service and sympathetic staff. Highly qualified and delivers as agreed. Super experience and would not hesitate to recommend them :)" (Translated from Danish)
"1902 provides fantastic maintenance of our app setup. Deliveries are made on time, and there is always quick feedback on inquiries and proactive resolution of problems. Excellent customer experience and always value for money. Thx John." (Translated from Danish)
"We have worked with 1902 Software on a number of .NET projects and have always found working with Eric and the team to be straightforward. The code and tests delivered have always been to a good standard. and Eric has kept us regularly updated on progress and abreast of any issues. A perfect overflow resource for us who we will use again in the future."
"1902 Software has been extremely competent in developing a larger order system with us. They work agile, which is very compatible with our organization. We have several major projects in the pipeline that 1902 will also help us with."
"1902 has created a new face for Greenex on the web. With ideas from their creative team, we have now a better interaction with our customers, a better presentation of our products and an easier way to be reached out. They were able make our site very functional, but with a modern, clean and cool design. The team behind 1902 has showed themselves to be very professional, quick on replies, good with ideas, very polite and easy to deal with it. On behalf of Greenex we want to thank you all."
"We are very pleased that we chose 1902 as a development partner on new applications for our product Dotpaper Creator. We were faced with challenges of having to develop an entirely new version of our software, and our choice of a development partner was narrowed down to 1902 Software. We give 1902 and the team behind it our best recommendations."
"1902 Software has helped us with the revamp of our website, and they have done a good job. They are nice and friendly, they provide quick service when you call for support, and help is at hand when you need it—despite us being on the other side of world. 1902 Software is a good IT partner especially for small companies that do not have technical specialists housed in their organization, and they are also cost-effective."
"We needed an accessible CMS system with simple commands that can adjust the website's appearance, as we often put new texts and photos in the site. 1902 Software Development Corporation built the module for us, and throughout the process of development, implementation, etc., they have shown great flexibility with respect to providing us guidelines, instructions, etc. which helped us in the daily management of the site. All communication went smoothly and without problems via Skype and of course, email."
"1902 Software and Peter Skouhus have been the perfect partner in the development of Asian Design’s website. We are a small company with limited resources and therefore need a partner that is flexible, can understand our ideas, and thus can work independently and efficiently. These expectations were fully met by 1902 Software and Peter who is happy to provide his ideas and inputs, and utilizes his European background and Asian experience fully well. The geographical distance has for us been insignificant since 1902 Software uses communication tools like Skype and email optimally and efficiently. We are planning the expansion of our website and will undoubtedly work with 1902 Software again, and without hesitation recommend Peter and his company to others."
"1902 Software develops and maintains my website continuously and has been doing it for almost a year. The collaboration has been very positive and after working with at least 10 software companies over the past 10 years through my job, I have to say that 1902 Software does it well."
Book a consultation to explore how AI and 1902 Software can transform your next ecommerce project — faster, smarter, and more cost-efficient.