Magento support with rapid turnaround on ad hoc tasks
Flexible support that works on your terms
Purchase 20 hours of development and support time to use as your business needs arise. Want to add a small extension or update a banner? Send us the task and we typically complete it within 24 hours.
You control when and how to use your support credits, which remain valid for two years from purchase. Need to stop before using all hours? We refund the unused portion to your bank account. No hidden fees, no minimum monthly commitments, no pressure to use hours you don’t need.
What our Magento support covers
Our developers handle the full spectrum of Magento tasks, from quick CSS tweaks to complex technical implementations.
Common support tasks:
- CSS and HTML adjustments
- Third-party system integration updates (ERP, PIM, inventory)
- Extension installation and testing
- Cloudflare firewall setup
- Custom extension development and enhancement
- Varnish caching configuration
- Product import and export
- New page setup
- Magento tutorial support
- Banner design and graphic updates
- Split-test setup and campaign technical support
How larger projects works
For substantial Magento tasks, we prepare detailed estimates before starting. You receive daily progress reports—some automated, others written by your project manager for context and clarity.
We hold project meetings once or twice weekly to discuss updates, answer questions, and agree on minor adjustments. Our project management system gives you 24/7 visibility into completed tasks and current progress.
Simple process, fast results
Send tasks through our project management system. Your designated project manager reviews them immediately and clarifies any questions either through the system or via an online meeting.
Once requirements are clear, your project manager delegates work to specialized developers and designers. Small ad hoc tasks typically complete within 24-48 hours.
Why our support setup delivers superior results
We’ve refined our Magento support process over decades and thousands of client relationships. This experience translates to efficiency, consistency, and better outcomes.
No minimum commitments or hidden costs
Buy support hours when you need them. No weekly, monthly, or yearly minimums. No pressure to use up hours.
Precise billing down to the minute
Pay only for actual time consumed. We work 1.34 hours, you pay for 1.34 hours. We don't round up to nearest half or full hour like most agencies—you get transparent, fair pricing.
Certified team expertise, not single-person dependecy
Work with a team of Magento developers, not just one person. This depth ensures continuity, diverse expertise, and no project delays due to individual availability.
Consistent team for stability and efficiency
The same team that developed your ecommerce site provides ongoing support. You work with the same project manager throughout—our experience shows this consistency delivers the best results.
Full creative capabilities in-house
Our designers handle graphic needs and enhance existing assets. No need to coordinate with external agencies—everything happens efficiently within one team.
Proven track record on daily tasks
We have extensive experience solving small tasks quickly and efficiently. Most ad hoc work completes within 24 hours because we've optimized our workflow for speed without sacrificing quality.
Complete visibility and accountability
Our project management system ensures tasks never get overlooked. You see project status clearly at any time, and our AI assistant provides instant updates even outside business hours.
Ready for worry-free Magento support?
Let’s brainstorm how flexible support packages, certified developers, and AI-enhanced workflows can keep your Magento store running smoothly and growing efficiently. Whether you need ongoing maintenance or project-based support, we’ll deliver the technical expertise that drives your ecommerce success.
Commonly asked questions
How does the support hour package work?
You purchase support hours to use as needed. Hours remain valid for two years from purchase. You control when and how to use them—there are no minimum monthly commitments or pressure to use hours you don’t need. If you stop before using all hours, we refund the unused portion.
What's the typical turnaround time for ad hoc tasks?
Most small ad hoc tasks complete within 24-48 hours. Larger projects require detailed estimates before starting and typically involve daily progress reports and weekly project meetings.
How is time billed?
We bill precisely for actual time consumed—down to the minute. If we work 1.34 hours, you pay for 1.34 hours. We don’t round up to the nearest half or full hour like most agencies.
What types of tasks does Magento support cover?
We handle CSS and HTML adjustments, third-party system integration updates, extension installation and testing, Cloudflare firewall setup, custom extension development, Varnish caching configuration, product import and export, new page setup, banner design and graphic updates, and split-test setup—essentially the full spectrum of Magento tasks.
Do I work with the same team that built my store?
Yes. The same team that developed your ecommerce site provides ongoing support, and you work with the same project manager throughout. This consistency delivers better results because the team already understands your store’s architecture and business requirements.
How do I submit support tasks?
Send tasks through our project management system. Your designated project manager reviews them immediately and clarifies any questions either through the system or via an online meeting. Once requirements are clear, work gets delegated to specialized developers and designers.
Book a consultation to explore how AI and 1902 Software can transform your next ecommerce project — faster, smarter, and more cost-efficient.