Umbraco support services with fast turnaround
Umbraco support for every situation
Something broke and needs immediate attention
Package conflicts, upgrade issues, broken functionality, or errors after updates. We diagnose and resolve Umbraco problems quickly without waiting days for attention.
You need ongoing maintenance but don't want a monthly retainer
Platform updates, security patches, performance monitoring, content architecture adjustments. Our pay-as-you-go model means you only pay for actual work performed, with no recurring fees when nothing needs attention.
You're planning feature additions or integrations
Custom package development, third-party system connections, ecommerce enhancements, or new functionality. We scope larger projects through consultation before providing estimates.
Your current developer is unavailable or unresponsive
We take over mid-project or provide ongoing Umbraco support after your original developer moves on. You get consistency and institutional knowledge, not contractor roulette.
Umbraco support services we provide
We handle the full spectrum of Umbraco maintenance, development, and optimization tasks:
- Technical fixes and troubleshooting
- Platform/site maintenance
- Development and customization
- Custom API development and third-party integrations
- Design and content
- SEO and performance
- Training and guidance in using Umbraco
How our Umbraco support system works
1. Submit your task
Send requests through our project management system. Your assigned project manager gets notified immediately and reviews your task within hours.
2. Quick turnaround for standard tasks
Most Umbraco fixes and adjustments get completed within 24-48 hours. Small changes, package updates, content adjustments, and similar tasks rarely take longer.
3. Scoping for complex projects
Larger development work or integrations get scoped through brief consultation. We discuss requirements, provide estimates, and confirm approach before starting—reducing miscommunication and ensuring accurate delivery.
4. Communication on your terms
Discuss tasks, ask questions, or provide feedback through the project management system or video call. Your assigned team stays consistent across all tasks, so context never gets lost.
5. Precise time tracking
You pay only for actual hours worked. If a task takes 1.34 hours, you’re billed for 1.34 hours—no rounding up to nearest half-hour or full hour. We separate billable from non-billable hours transparently.
Pay-as-you-go Umbraco support model
Most Umbraco fixes and adjustments get completed within 24-48 hours. Small changes, package updates, content adjustments, and similar tasks rarely take longer.
No monthly minimums or retainers
You're not locked into recurring fees or forced to pay for months when nothing needs attention. Purchase hours when you need them, let them sit when you don't.
Unused hours refunded
If you decide to stop using our Umbraco support services and still have unused hours, we provide refunds. No questions, no penalties.
Transparent billing
Every task shows exactly how much time was spent. You see what's billable, what isn't, and precise hour tracking without inflated estimates or surprise charges.
Why businesses choose our Umbraco support
Company established in 1998
Our .NET development expertise spans decades, giving us deep technical knowledge that translates to faster diagnosis, better decisions, and solutions that last.
Active clients worldwide
We're not coasting on past experience. We're providing Umbraco support for clients in Europe, Australia and New Zealand, and beyond.
Internal team
Every Umbraco developer, project manager, and QA tester works directly for 1902 Software. You get consistency, accountability, and institutional knowledge from first contact through ongoing support.
Same team throughout
The developers and project manager who handle your initial tasks continue supporting you. No knowledge transfer to different teams, no explaining requirements repeatedly.
Technical expertise and business understanding
Your project manager provides technically sound advice based on best practices. We understand not just what you're asking for, but why you need it—which leads to better solutions.
In-house designers available
When tasks require graphic design or UI/UX work, we involve designers from our internal team. You don't have to find and coordinate separate designers.
SEO and marketing knowledge
We apply technical SEO and online marketing understanding to every task. Sites we work on don't just function—they're built to perform in search and convert visitors.
Let's discuss your Umbraco support needs
Whether you need emergency fixes, ongoing maintenance, platform upgrades, or custom development—let’s talk about how 1902 Software can help.
Book a consultation to explore reliable Umbraco support with fast turnaround.
Commonly asked questions
How does the pay-as-you-go Umbraco support model work?
You purchase prepaid hours when you need them and use them for any Umbraco task—fixes, updates, development, or ongoing maintenance. There are no monthly minimums or recurring fees. If you stop using our services with unused hours remaining, we provide refunds.
What's the typical turnaround time for Umbraco support requests?
Most Umbraco fixes and adjustments get completed within 24-48 hours. Small changes, package updates, content adjustments, and similar tasks rarely take longer. Larger development work or integrations get scoped through brief consultation with timelines discussed upfront.
How is time billed for Umbraco support?
You pay only for actual hours worked with precise time tracking. If a task takes 1.34 hours, you’re billed for 1.34 hours—no rounding up to nearest half-hour or full hour. We separate billable from non-billable hours transparently, so you see exactly what’s charged.
What types of Umbraco issues do you handle?
We handle package conflicts and upgrade issues, broken functionality after updates, platform maintenance and security patches, custom package development, third-party system integrations, performance optimization, design and content adjustments, and SEO implementation—essentially the full spectrum of Umbraco maintenance and development tasks.
Do I need a monthly retainer for ongoing Umbraco maintenance?
No. Our pay-as-you-go model means you only pay for actual work performed with no recurring fees when nothing needs attention. Purchase hours when you need them, let them sit when you don’t—no contracts or monthly minimums required.
Who handles my Umbraco support requests?
Your assigned team stays consistent across all tasks. The developers and project manager who handle your initial tasks continue supporting you throughout. No knowledge transfer to different teams, no explaining requirements repeatedly—the same team maintains institutional knowledge of your site.
Book a consultation to explore how AI and 1902 Software can transform your next ecommerce project — faster, smarter, and more cost-efficiently.