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WordPress support services built for speed and reliability

When you need WordPress help—whether it’s a quick CSS fix, performance optimization, or ongoing site maintenance—1902 Software delivers with structure, speed, and expertise. Our WordPress support services operate on a flexible pay-as-you-go model, so you’re never locked into contracts or monthly minimums. With AI accelerating our process, most tasks get resolved within 24 hours.
What we do WordPress WordPress support

WordPress support for every situation

You don’t need a retainer or support contract to work with us. These are the scenarios where clients typically reach out:

Something broke and you need it fixed now

Plugin conflicts, white screens, broken layouts, forms that stopped working, or updates that caused problems.

Your site feels slow and you're losing visitors

Page load times impact conversions and search rankings. Our WordPress speed optimization identifies bottlenecks—oversized images, inefficient plugins, hosting limitations, caching problems—and fixes them.

You need ongoing WordPress maintenance but don't want a monthly retainer

Security updates, plugin compatibility checks, backup verification, uptime monitoring. Our pay-as-you-go model means you only pay for actual work performed, with no recurring fees when nothing needs attention.

You're planning a redesign or feature addition

Custom functionality, new page layouts, WooCommerce integration, third-party API connections, or design refresh. We scope larger projects through consultation before providing estimates.

Your current developer disappeared or isn't responsive

We take over mid-project or provide ongoing WordPress support after your original developer moves on. You get consistency and institutional knowledge, not contractor roulette.

WordPress support services we provide

We handle the full spectrum of WordPress maintenance and development tasks:

Technical fixes and troubleshooting

  • Plugin conflicts and compatibility issues
  • Theme errors and broken layouts
  • Database optimization and repair
  • Broken forms, checkout flows, or user registration
  • White screen of death and critical errors

Performance and optimization

  • WordPress speed optimization (caching, compression, CDN setup)
  • Database query optimization
  • Image optimization and lazy loading
  • Code minification and asset optimization
  • Server configuration and hosting recommendations

Updates and Maintenance

  • WordPress core updates
  • Plugin and theme updates with compatibility testing
  • PHP version upgrades
  • Regular backup verification

Development and customization

  • Custom plugin development
  • Theme customization and modifications
  • WooCommerce functionality and integrations
  • Custom post types and taxonomies
  • API integrations (CRM, ERP, PIM, marketing automation)
  • Custom admin interfaces and dashboards

Design and content

  • CSS and HTML adjustments
  • Responsive design fixes
  • Graphic design and theme customization
  • Content migration and import/export
  • SEO implementation and technical optimization

Training and documentation

  • WordPress admin training sessions
  • Custom documentation for your specific setup
  • Best practices guidance for content management
  • Plugin and feature walkthroughs

How our WordPress support system works

1. Submit your task
Send requests through our project management system. Your assigned project manager gets notified immediately and reviews your task within hours, not days.

2. Quick turnaround for standard tasks
Most WordPress fixes and adjustments get completed within 24-48 hours. Small CSS changes, plugin updates, content adjustments, and similar tasks rarely take longer.

3. Scoping for complex projects
Larger WordPress maintenance or development work gets scoped through brief consultation. We discuss requirements, provide estimates, and confirm the approach before starting—reducing miscommunication and ensuring accurate delivery.

4. Communication on your terms
Ask questions, provide feedback, or discuss changes through the project management system or video call. Your assigned team stays consistent across all tasks, so context never gets lost.

5. Precise time tracking
You pay only for actual hours worked. If a task takes 1.34 hours, you’re billed for 1.34 hours—no rounding up to nearest half-hour or full hour.

Pay-as-you-go WordPress maintenance model

Purchase prepaid hours

Buy WordPress support and development time in hour blocks that fit your needs. Use those hours however you need—one large project, ongoing maintenance, or scattered small fixes.

Two-year validity with no rush

Your prepaid hours remain valid for two years from purchase date. No pressure to use them quickly, no expiration anxiety.

Refunds for unused time

If you decide to stop using our WordPress support services and still have unused hours, we provide refunds. No questions, no penalties.

No monthly minimums or recurring fees

You're not locked into retainers or forced to pay for months when nothing needs attention. Purchase hours when you need them, let them sit when you don't.

How AI accelerates WordPress support

Faster troubleshooting and diagnosis

AI tools analyze error logs, identify plugin conflicts, and surface likely causes faster than manual review. Your downtime gets minimized.

Intelligent code generation for repetitive tasks

Standard functionality, layout adjustments, form modifications, and common customizations get accelerated through AI-assisted development. Our developers focus on complex logic and architectural decisions.

Automated testing before deployment

AI-powered testing catches compatibility issues, broken links, performance regressions, and edge cases before changes reach your live site.

Why businesses choose our WordPress support services

Company established in 1998

Our development expertise spans decades, giving us deep technical knowledge and architectural experience that translates to faster diagnosis, better decisions, and solutions that last.

Active clients worldwide

We're not coasting on past experience. We're providing WordPress maintenance and support for clients in Europe, Australia and New Zealand, and beyond.

Internal team

Every WordPress developer, designer, project manager, and QA tester works directly for 1902 Software. You get consistency, accountability, and institutional knowledge from first contact through ongoing support.

24-hour typical turnaround

Most WordPress fixes and standard tasks get resolved within 24 hours. You don't wait days or weeks for minor updates or urgent issues.

AI-enhanced, not AI-replaced

We use AI to code faster, test smarter, and troubleshoot more efficiently. But human experience, judgment, and problem-solving drive everything we deliver. You're working with senior WordPress developers who understand the "why" behind every technical choice.

Let's discuss your WordPress support needs

Whether you need emergency fixes, ongoing WordPress maintenance, performance optimization, or custom development—let’s talk about how 1902 Software can help.

Book a consultation to explore faster, more reliable WordPress support services.

Book a consultation

Client feedback and experience

Clients appreciate how our structured process makes projects move smoothly from idea to delivery.

"We are very satisfied with 1902 Software's service. They are very professional and we always receiving fast respond regardless any questions at any time."

Kim Nørskov Jensen
Aled
https://www.aled.dk/

"I was excited about working with 1902, when it was the first time we had a foreign-based development company to help us.We have been collaborating with 1902 for 3-4 years now, and they have helped to launch our new sites, mycruise.dk and mycruise.se, which have highly advanced solutions with integrations to multiple third-party systems. Our collaboration has worked very well; they have helped us with the design, CMS and special adaptations where we have been in close coordination (via Skype) with Marcelo and Rod, who are highly knowledgeable and competent, and have helped to manage the project to our full satisfaction. It is a great advantage that we can easily adapt our resources to them as they are very helpful and friendly. We currently need someone who, in some periods, can handle large tasks and in some periods, less tasks. Another big advantage is that they have very competitive prices.I can definitely recommend 1902 Software."

Claus Jensen
Director
https://www.mycruise.dk/

"What a Team! Brilliant, skilled people that always go the extra mile for the customer. I'm very happy for the cooperation. Our company is based in Europe, so it's also nice its easy to get in contact with 1902 within office hours. Can recommend anybody to reach out and see if 1902 can help with your project. Worth every 5 stars."

Jan Jørgensen
"I have had an incredible experience with 1902 Software! The team is highly professional, responsive, and dedicated to delivering solutions that precisely meet my needs. The communication has been excellent from start to finish, making the entire process smooth and efficient. I am impressed by their technical expertise and ability to handle even the most complex tasks with exceptional precision. I would undoubtedly recommend 1902 Software to anyone looking for reliable and high-quality software solutions."
Martin Aleth Aabye
Early Bird
https://www.earlybird.dk/

"1902 Software is a highly professional partner. The are reliable and the team consistently deliver on time. The entire team provide expert guidance and premium support.

The whole 1902 Software team is extremely pleasant to work with. It is evident that they care about our satisfaction and the success of our businness."

Gitte Søby
Chief Marketing Officer

Commonly asked questions

How does the pay-as-you-go WordPress support model work?

You purchase prepaid hours in blocks that fit your needs and use them for any WordPress task—one large project, ongoing maintenance, or scattered small fixes. Hours remain valid for two years from purchase with no monthly minimums or recurring fees. If you stop using our services with unused hours remaining, we provide refunds.

What's the typical turnaround time for WordPress support requests?

Most WordPress fixes and standard tasks get completed within 24-48 hours. Small CSS changes, plugin updates, content adjustments, and similar tasks rarely take longer. Larger development work gets scoped through brief consultation first, with timelines discussed upfront.

How is time billed for WordPress support?

You pay only for actual hours worked with precise time tracking. If a task takes 1.34 hours, you’re billed for 1.34 hours—no rounding up to nearest half-hour or full hour like most agencies.

What types of WordPress issues do you handle?

We handle plugin conflicts and compatibility issues, theme errors and broken layouts, performance optimization, security updates, custom development, WooCommerce functionality, API integrations, design adjustments, content migration, and SEO implementation—essentially the full spectrum of WordPress maintenance and development tasks.

Can you provide emergency WordPress support for broken sites?

Yes. We handle urgent issues like plugin conflicts, white screens, broken layouts, forms that stopped working, or updates that caused problems. Submit your task through our project management system and your assigned project manager reviews it within hours, with most fixes completed within 24 hours.

Do I need a monthly retainer for ongoing WordPress maintenance?

No. Our pay-as-you-go model means you only pay for actual work performed with no recurring fees when nothing needs attention. Purchase hours when you need them; let them sit when you don’t—no contracts or monthly minimums required.

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Let’s build smarter solutions together

Book a consultation to explore how AI and 1902 Software can transform your next ecommerce project — faster, smarter, and more cost-efficient.

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