On-demand website and ecommerce support for small, urgent tasks
How on-demand support works
1. Submit your IT support request
Fill out the request form below with details about your task or technical issue. Attach relevant files or screenshots to help us understand the problem. Our system logs your request instantly, and if you’re a new client, automatically creates your customer account.
2. Receive your quote within 24 hours
A technical project manager reviews your request and uses our AI-assisted estimation tool to analyze the work required. We compare your task against similar projects from our development history.
For small tasks (under 8 hours): You receive a fixed-price quote with clear deliverables and estimated completion time.
For larger projects (over 8 hours): We’ll recommend moving to our standard support/maintenance arrangement with either hourly billing or a project-based proposal.
We respond within 24 hours on weekdays.
3. Review and approve your fixed-price quote
Your proposal includes:
- Clear solution description
- Fixed total price (no hourly surprises)
- Estimated completion timeline
- Specific deliverables
For tasks exceeding 8 hours, we’ll discuss transitioning to hourly billing or custom project pricing.
4. Confirm payment to start work
Once you approve the quote, we provide simple payment instructions:
- Small amounts: Credit card payment
- Larger amounts: Bank transfer
After payment confirmation, we schedule your task with our development team immediately.
5. Fast turnaround on your IT issue
Our experienced developers begin work as soon as payment clears. A dedicated project manager coordinates the process and keeps you updated.
Timeline: Most small fixes complete within 24-48 hours on weekdays—sometimes same-day.
We test thoroughly before deployment, implementing changes on staging sites or during off-peak hours whenever possible to minimize disruption.
6. Delivery and confirmation
After completing and testing the fix, we notify you that work is finished. You verify everything works correctly on your end.
Once you confirm satisfaction, the one-time task closes. You’re not locked into any ongoing commitment, though you’re welcome to return for future tasks or explore our regular support services for continuous support.
Pricing that makes sense
Fixed price for small jobs (8 hours or less)
When your IT help desk request requires eight hours or less, we handle it as a one-time task with fixed pricing. You receive a single quote covering the entire job.
Price protection: The fixed price won't change even if work takes longer than expected. By capping scope at 8 hours, we ensure tasks remain manageable with predictable costs.
Flexible pricing for larger projects (over 8 hours)
Tasks exceeding 8 hours move to our traditional service model with either:
- Hourly billing: Standard rates based on skill requirements
- Project quotes: Fixed pricing for the complete larger project after detailed scope discussion
Transparent rate structure
1902 Software publishes competitive hourly rates openly. Please view our full price list for specific pricing across different skill levels.
Simple summary: Small tasks = one fixed fee. Larger projects = flexible arrangements based on your needs.
Why businesses choose our on-demand support service
Solving technical problems since 1998
We've been developing software since 1998. Our team understands software architecture, which means better technical decisions and faster problem-solving.
24-hour typical response for support clients
Ongoing support clients receive ad-hoc task resolution and bug fixes within 24 hours typically. Small updates and urgent fixes don't wait days or weeks.
AI-enhanced estimation
Our AI-assisted tools analyze your request against years of project data, helping us provide accurate time estimates and identify potential technical challenges upfront.
Clear communication, zero surprises
We explain pricing before work begins, update you throughout the process, and deliver what we promised.
Get your ecommerce or website fix today
Don’t let technical issues slow your business down. Submit a request below and our IT support services team will provide a quote and estimated turnaround time.
Client feedback and experience
Clients appreciate how our structured process makes projects move smoothly from idea to delivery.
"1902 provides fantastic maintenance of our app setup.
Deliveries are made on time, and there is always quick feedback on inquiries and proactive resolution of problems. Excellent customer experience and always value for money. Thx John." (Translated from Danish)
"We have been customers for a few years and are super happy with their work. When we started, of course, we were apprehensive, putting the tasks on the other side of the earth. But all our worries have actually been put to shame as we have only experienced benefits fr om moving it out. Before our change, we were with a couple of Danish developers wh ere the price was high and the service low. Our experiences at 1902 are the complete opposite. After collaborating with 1902 for a season, we have chosen to convert to Magento 2 solution, which is a larger project. It was resolved on time and at the agreed price. And we felt pressured and in good hands throughout the project. We experience a very large advantage in the time difference. If we have something to adjust, we put a task in the course of a normal working day, when we start the next day, the task is usually solved and ready for testing, if not it has at least begun. We highly recommend that you contact Peter and hear about the opportunities they offer. Trævarefabrikernes UDSALG Henrik Lange" (Translated from Danish)
"We have used 1902 Software for our new website and we are very pleased with the result. 1902 Software has provided great service and support throughout, and we will certainly use them for future projects." (Translated from Danish)
"We engaged 1902 software to help us upgrade our aging site earlier this year. Through research we chose the Umbraco CMS and 1902 happen to be experts developing Umbraco sites. The speed and quality of their work has been nothing short of amazing. A quick email from our end can result in a feature up and running within the day, and no question has gone unanswered. Our assigned account manager is always available and able to get us answers quickly.
Would not hesitate to recommend 1902 software to other businesses looking at developing new websites."
"We have worked with 1902 for approx. 10 months on our new website dispuk.dk, and I would highly recommend them. I have had Ryan as the technical project manager throughout the process and it has been a pleasure. We had a reasonably clear requirements specification, but in the process you often find that new requirements and wishes arise. Ryan and his staff have been tremendously good at getting this done very quickly. I was a little skeptical at first about the time difference and my English has not always been the best. But it has gone very painlessly. If there has been any doubt, we have held online meetings and shown each other's screens, thus creating understanding. I can highly recommend 1902 to others, and I look forward to expanding new and smart features for our website in collaboration with Ryan."
Book a consultation to explore how AI and 1902 Software can transform your next ecommerce project — faster, smarter, and more cost-efficiently.